{"id":1037,"date":"2026-06-25T09:19:59","date_gmt":"2026-06-25T07:19:59","guid":{"rendered":"https:\/\/hidden-adriatic.com\/prigovori-otkazi-i-povrati-sredstava-complaints-cancellations-and-refundsprigovori-complaintsklijenti-mogu-podnijeti-prigovore-e-mailom-nainfohidden-adriatic-comprigovor-treba-sadrzavati-puno\/"},"modified":"2026-06-25T09:53:02","modified_gmt":"2026-06-25T07:53:02","slug":"prigovori-otkazi-i-povrati-sredstava-complaints-cancellations-and-refundsprigovori-complaintsklijenti-mogu-podnijeti-prigovore-e-mailom-nainfohidden-adriatic-comprigovor-treba-sadrzavati-puno","status":"publish","type":"page","link":"https:\/\/hidden-adriatic.com\/hr\/prigovori-otkazi-i-povrati-sredstava-complaints-cancellations-and-refundsprigovori-complaintsklijenti-mogu-podnijeti-prigovore-e-mailom-nainfohidden-adriatic-comprigovor-treba-sadrzavati-puno\/","title":{"rendered":"Prigovori, otkazi i povrati sredstava"},"content":{"rendered":"<h2>Prigovori<\/h2>\n<p>Klijenti mogu podnijeti prigovore e-mailom na: <a href=\"mailto:info@hidden-adriatic.com\">info@hidden-adriatic.com<\/a><\/p>\n<p>Prigovor treba sadr\u017eavati puno ime i prezime klijenta, kontakt podatke, referencu rezervacije ili pla\u0107anja, datum usluge, opis problema i sve relevantne popratne dokumente, fotografije ili korespondenciju.<\/p>\n<p>Hidden Adriatic pregledat \u0107e prigovor i odgovoriti u roku od 15 dana od primitka potpunog prigovora.<\/p>\n<p>Ako se prigovor odnosi na dobavlja\u010da tre\u0107e osobe, Hidden Adriatic mo\u017ee morati kontaktirati dobavlja\u010da prije izdavanja kona\u010dnog odgovora.<\/p>\n<h2>Otkazi<\/h2>\n<p>Uvjeti otkazivanja ovise o individualnoj ponudi, vrsti usluge, datumima putovanja, ve\u0107 izvr\u0161enom radu, uvjetima dobavlja\u010da i nepovratnim tro\u0161kovima.<\/p>\n<p>Klijent svaki zahtjev za otkazivanje treba dostaviti pisanim putem na <a href=\"mailto:info@hidden-adriatic.com\">info@hidden-adriatic.com<\/a>.<\/p>\n<p>Posebni uvjeti otkazivanja mogu biti navedeni u individualnoj ponudi, potvrdi rezervacije, predra\u010dunu ili putnoj dokumentaciji. Kada takvi posebni uvjeti postoje, oni imaju prednost za taj konkretni aran\u017eman. <\/p>\n<h2>Povrati sredstava<\/h2>\n<p>Povrati sredstava mogu biti mogu\u0107i kada su dopu\u0161teni individualnom ponudom, uvjetima dobavlja\u010da i primjenjivim pravom.<\/p>\n<p>Povrati sredstava mo\u017eda ne\u0107e biti dostupni ili mogu biti dostupni samo djelomi\u010dno za nepovratne tro\u0161kove dobavlja\u010da, ve\u0107 izvr\u0161ene usluge, rad na planiranju, pologe, administrativne tro\u0161kove, smje\u0161taj, prijevoz, usluge vodi\u010da, ulaznice, do\u017eivljaje ili druge usluge koje su ve\u0107 rezervirane, pla\u0107ene ili izvr\u0161ene.<\/p>\n<p>Kada je odobren povrat sredstava za karti\u010dno pla\u0107anje, povrat \u0107e se u pravilu izvr\u0161iti na istu karticu ili putem istog kanala pla\u0107anja koji je kori\u0161ten za izvorno pla\u0107anje, gdje je to tehni\u010dki i ugovorno mogu\u0107e.<\/p>\n<p>Odobreni povrati sredstava obradit \u0107e se u roku od 30 dana od odobrenja povrata, osim ako je u individualnoj ponudi naveden drugi rok ili ako primjenjivo pravo zahtijeva druk\u010dije.<\/p>\n<p>Klijentima se preporu\u010duje da prije pla\u0107anja pregledaju uvjete otkazivanja i povrata sredstava navedene u svojoj individualnoj ponudi.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prigovori Klijenti mogu podnijeti prigovore e-mailom na: info@hidden-adriatic.com Prigovor treba sadr\u017eavati puno ime i prezime klijenta, kontakt podatke, referencu rezervacije ili pla\u0107anja, datum usluge, opis problema i sve relevantne popratne dokumente, fotografije ili korespondenciju. Hidden Adriatic pregledat \u0107e prigovor i odgovoriti u roku od 15 dana od primitka potpunog prigovora. Ako se prigovor odnosi na [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-1037","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Prigovori, otkazi i povrati sredstava - Hidden Adriatic<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hidden-adriatic.com\/hr\/prigovori-otkazi-i-povrati-sredstava-complaints-cancellations-and-refundsprigovori-complaintsklijenti-mogu-podnijeti-prigovore-e-mailom-nainfohidden-adriatic-comprigovor-treba-sadrzavati-puno\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Prigovori, otkazi i povrati sredstava - Hidden Adriatic\" \/>\n<meta property=\"og:description\" content=\"Prigovori Klijenti mogu podnijeti prigovore e-mailom na: info@hidden-adriatic.com Prigovor treba sadr\u017eavati puno ime i prezime klijenta, kontakt podatke, referencu rezervacije ili pla\u0107anja, datum usluge, opis problema i sve relevantne popratne dokumente, fotografije ili korespondenciju. 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