Terms and conditions

General Conditions

This web document represents the entire agreement between the client and Hidden Adriatic Ltd., Travel Agency, who is the tour operator (henceforth Hidden Adriatic). Hidden Adriatic will be responsible for supplying the client with services and accommodation as described at www.hidden-adriatic.com or as per contract, except where such services cannot be supplied, or the itinerary  is changed due to delays or other causes of whatever kind or nature beyond the control of Hidden Adriatic. In such circumstances, we will do our best to supply comparable services, accommodations and itineraries, and no refund will be given. Hidden Adriatic acts only as agent for the client and upon the express condition that Hidden Adriatic shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party, which supplies any goods or services for the trip). Without limiting the foregoing, Hidden Adriatic does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. It is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, act of Government, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the client. Occasionally, it may be necessary to alter or amend itineraries, accommodation and sightseeing arrangements from those published. This may be due to road conditions, weather and other operational needs prevailing at the time, and is always made in the best interests of your comfort. Any personal expenses incurred to a client as a result of any delay, alteration or curtailment of any tour, whether caused by mechanical defect, strikes or any other cause are the responsibility of the client (we strongly recommend all clients take Travel Insurance, see your licensed travel agent). Hidden Adriatic is unable to guarantee exact arrival and departure times, and is not liable for any failure to make connections with any other service, or guarantee the operation of any particular service. In the case of breakdown and other unforeseen circumstances, Hidden Adriatic reserves the right to substitute vehicles other than specified, to ensure the operation of a tour. These vehicles/vessels will be modern vehicles/vessels and may not have some of the features described. There is no liability on our part, in respect of any monies paid to your travel agent. Hidden Adriatic reserves the right to cancel any ticket or booking, in the case payment has not been received by the partner within the specified time. It also reserves the right to amend or cancel tours at any time. These conditions should also be read in conjunction and with reference to general terms and conditions for Hidden Adriatic, Travel Agency.

Terms of Use

By using www.hidden-adriatic.com you agree to be legally bound by these terms, which shall take effect immediately. If you do not agree to be legally bound by all the following Terms & Conditions, please do not access and/or use www.hidden-adriatic.com website.

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use www.hidden-adriatic.com content (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use. We grant you permission to use the site subject to the restrictions in these Terms & Conditions. In accessing or using the site, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Hidden Adriatic does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the site at your own risk.

Payments & Cancellations

Hidden Adriatic accepts payment via a direct bank transaction.

No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized. Cancelling a booking with Hidden Adriatic can result in cancellation fees being applied by Hidden Adriatic, as outlined below. When cancelling any booking you will be notified via email, facsimile or telephone of the total cancellation fees.

Currency conversions

All payments will be effected in Croatian currency. The amount your account will be charged for is obtained through the conversion of the price in your currency into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your account, the same amount is converted into your local currency according to the banks’ exchange rate. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

Pricing & Inclusions/Exclusions

Any prices listed on www.hidden-adriatic.com are per person, unless otherwise specified. Price quotations are subject to change without notice, until a booking has been confirmed. Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax. Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; and any beverages or food not specifically listed under “Inclusions” on the product pages of www.hidden-adriatic.com.

Passport & Visas

Each customer has to check he has the appropriate documents for his journey especially (but without limitation) if he booked tours, packages or transfers including flight or visit of a country different from the country of departure. He has to own and bring a passport (with visa if necessary) or a valid ID card. No refund will be granted in case of lack or loss of ID documents.

Circumstances beyond our or our supplier’s control

No compensation of any kind or responsibility can be taken if, due to circumstances beyond the control of Hidden Adriatic or the relevant service providers; we have to notify a change to your arrangements when we or the relevant service providers cannot supply your arrangements in full or in part as agreed, or you suffer any loss or damage of any description. A circumstance beyond our or the relevant service providers’ control is one that cannot be foreseen or avoided, even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes and bad weather situations.

Special Requests

Please inform us at time of booking of any special requests for any service or facility that is not included as part of your booking. We will enquire with the relevant service provider and where possible will try to accommodate your request, but please note such requests cannot be guaranteed.

Acceptance of Terms & Conditions

It is understood by Hidden Adriatic that the terms and conditions of travel are accepted by the passenger when the required deposit has been paid.

Travel Insurance

It is a condition of our contract with you that you and all members of your party have suitable and sufficient travel insurance to cover your journey as neither Hidden Adriatic nor our suppliers can be held responsible for any liability, expenses or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.

Your responsibility

Please note you are responsible for your and your party’s actions. If we or our suppliers believe your actions or those of your party could cause danger, upset or annoyance to other customers, guests or staff, we or our suppliers may end your booked arrangements immediately. In this event neither Hidden Adriatic nor the relevant service provider(s) will pay compensation, make refunds nor pay any expenses you suffer as a result. You are responsible for your personal safety and for the safety of the accompanying people dependent on you. Please take time to understand and then conform to the health and safety rules stipulated by the relevant service provider or the facility or by the appropriate government authorities.

Airport and Port Transfers

You are responsible for providing precise arrival time and pick up location information (like airport, flight number, cruise docking port, hotel address) at least 72 hours before the travel date to the contact e-mail or phone numbers mentioned in the booking voucher. Failure to do so can lead to loss of service and Hidden Adriatic, its affiliates or the relevant service provider will not be liable for any refunds or penalties.

Itineraries

Itineraries were correct at the time of publishing, but are subject to change without notice. This could come about due to road or weather conditions, or any changes imposed by other tour operators and carriers included in the itinerary. If a passenger amends their itinerary by starting or concluding the itinerary earlier or later or during an itinerary then it becomes their responsibility to arrange tour or flight connections as necessary.

Cruise Itineraries

After departure of a cruise, on occasion and due to unforeseen circumstances or circumstances beyond our control such as exceptionally bad weather, navigational restrictions or other operational difficulty, in the interests of client safety or comfort, the skipper or captain may make required changes to the itinerary at his discretion. Cancelling a port or ports of call or making required changes in the itinerary does not entitle passengers to any claim against us, or to any refund. If necessary, an itinerary may be changed or vessel substituted before or after commencement of the cruise. During the holiday, should the yacht or vessel sustain any breakdown in machinery or equipment disrupting the cruise itinerary for more than 24 hours, and if no alternative arrangement or substitute vessel is offered, then passengers will be entitled to a proportional refund for those cruise days not completed. Most changes to holiday arrangements are minor. Occasionally, we have to make a “significant change”. Significant changes include the following changes when made before departure; a change of yacht or accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of sailing or accommodation area for the whole or a major part of the time you are away, a change of outward departure time or overall length of time you are away of twelve or more hours, or a change of departure point to one which is more inconvenient for you. If we have to make a significant change to or cancel your booking, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

  1. accepting the changed arrangements or
  2. purchasing alternative arrangements from us, of a similar standard to that originally booked if available. We will offer you at least one alternative of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other available holidays. You must pay the applicable price of any such holiday.
  3. cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Coach Tours Itineraries, Smoking and Seat Rotation

Itineraries were correct at the time of publishing, but are subject to change without notice. This could come about due to road or weather conditions, or any changes imposed by other tour operators and carriers included in the itinerary. If a passenger amends their itinerary by starting or concluding the itinerary earlier or later or during an itinerary then it becomes their responsibility to arrange tour or flight connections as necessary. Government regulations prohibit smoking inside tourist coaches within Croatia. Please restrict smoking to the ample stops en route. To enable everyone the opportunity of enjoying window and front seats, we recommend clients change seats daily during the course of the tour.

Delays

We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any airline/carrier concerned may however provide refreshments etc. We cannot accept liability for any delay which is due to any of the reasons which includes the behaviour of any passenger(s) who, for example, fails to check in or board on time. In addition, for these bookings, we will not be liable for any delay unless it has a significant effect on your arrangements.

Safety Standards

The safety standards and regulations are those of the country in question, and not necessarily the same or equivalent standards of your country. The monitoring, enforcement and compliance with local regulations is carried out by the appropriate authorities in the country concerned. We urge you take all reasonable precautions to protect yourself and family whilst on holiday.

Disabilities and Travel

We welcome all people, regardless of gender, race, nationality or physical conditions. One of our goals is to provide and expand travel opportunities for people with special needs in  Croatia and abroad. We are exploring more travel products to accommodate this special population; however, not all the travel products we currently offer include special accommodation yet. You are responsible to verify with us before you book travel to ensure that special arrangement can be made if it is required for your needs. Hidden Adriatic or local provider is not liable for any incidents that occur during travel or complaints or lawsuits during or after travel due to your failure to inform us of your special needs. You also have the responsibility to re-confirm with us, after we reserve seats/services for you, that special accommodation will be provided per your request.

Medical Conditions, Pregnancy and Travel

If you have a medical condition, or if you are pregnant and considering travel, you must consult with your doctor before you travel, especially if medical condition requires daily routine care, urgent care, or your pregnancy is high-risk. You are responsible for disclosing any related information to us during the check-out process by adding special comments. You understand Hidden Adriatic or local provider is not in a position to provide any medical services or urgent care in the event such an action may be required. You are liable for any risks, incidences or consequences incurred during

travel. We highly recommend that you purchase medical insurance and travel insurance before you travel.

Responsible Travel Policy

Hidden Adriatic was established with a mission of providing superior travel service to all our clients and business partners. The main goal of the company is to offer all the essentials of the perfect holiday: exceptional value for money, destination knowledge and attention to detail. We are committed to working towards developing, operating and marketing our business in a sustainable manner. We recognise that it is important for the long term success of our operations to consider our environmental impact. It is essential that we do as much as we can, within our sphere of influence, to protect the resources the future of our business, and that of the local communities, depend upon. We will continue to develop our waste management policy, incorporating the three principles of reducing, reusing and recycling and we will strive to improve our environmental performance by expanding the range of current environmental initiatives. We encourage sustainable tourism within our country and beyond, so we hire local people throughout (managers, guides, drivers etc.) and local people are able to benefit from our guests.

We ask our guests not to feed, fish, hunt and disturb animals. Our tours include local wine producers, oil producers, cheese producers, local households and family run hotels etc. We encourage our guests to buy local food and to eat in local restaurants.

Travel Companion

All travel companions parties agree to take the tour together on their own will and accord. Financial, cultural, or personal disparities must not affect the overall tour in any fashion. If one party cancels their part of the tour, all additional penalties or charges associated with the cancellation of the departing party’s tour must be paid by the departing party in full. This ensures the departing party leave the attending parties and their tour in good standing. Travel companion orders are fully non-refundable after the payments have been submitted by each travel companion party. Travel companion tours cannot change departure dates unless all parties consent to the departure date change. Airport transfers for travel companion orders follow the same standards as airport transfers provided on normal tours. No additional accommodation alteration to a tour may be made once the tour has been confirmed. Additional bedding arrangements will come at additional fees if available and will be the responsibility of the travel companion party. All parties herein agree to the policies and bindings of a travel companion booking and terms and conditions and have agreed to the continuation of the tour in each party’s good faith and understanding. Multiple pick up locations and times may not be available for all tours. Travel companion parties must decide on one pick up location to meet at for the tour (for tours offering pick up location services) or one airport transfer service time (for tours offering airport transfer services; one airport and one transfer per party). We suggest the selected pick up location to be equidistant from each travel companion or the selected airport transfer time to be the later of the two airport arrivals (early arrival travel companion should wait for the later arrival travel companion for one transfer).

Important note

Client will not be entitled to a compensation if we are forced to cancel or in any way change your holiday due to war, or threat of war, riots, civil commotion, industrial disputes, disaster, terrorist activities, technical or other problems with transportation, closure of airports or seaports, alteration or cancellation of scheduled services. Hidden Adriatic will not reimburse any customer who changes, or does not utilize any part of the package arrangements which they have booked and paid for with this company.

Complaints

Any problems that occur whilst on holiday should be directed at the earliest opportunity to the local supplier, representative and Hidden Adriatic, so it can be rectified. Complaints must be submitted in writing to Hidden Adriatic no later than 15 days after returning from your holiday. Based on Art. Section 6, Section 3 of the Law on Provision of Services in Tourism (Official Gazette 130/17), you may lodge a written objection to the provided services by post to:

HIDDEN ADRIATIC d.o.o, putnička agencija, Vlade Grozdanića 16, 51000 Rijeka, Hrvatska; or e-mail address: info@hidden-adriatic.com

Governing Law

This website has been designed for use within the Republic of Croatia. By accessing this website you are agreeing that the Courts of Croatia will deal with any disputes which may arise between you and us, and that Croatian law shall be the applicable law.

Surveillance

Surveillance of the agency’s operations is carried out by the Tourism Inspectorate of the Ministry of Tourism.

Disclaimer

To the maximum extent permitted by law, we disclaim all warranties, whether express or implied by statute, custom or usage relating to the information contained in this website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this website.

Follow us

Hidden Adriatic Ltd., Travel Agency | Vlade Grozdanića 16, 51000 Rijeka, Croatia
Tel. +385 (0)98 970 9147 | +385 (0)95 905 6729 | info@hidden-adriatic.com | www.hidden-adriatic.com
Company No 4873831 Registered at Rijeka Commercial Court | VAT No HR47300376361
Account Number (IBAN) HR4624020061100865586 Erste Bank Rijeka | SWIFT ESBCHR22

Hidden Adriatic Ltd., Travel Agency
Vlade Grozdanića 16, 51000 Rijeka, Croatia
Tel. +385 (0)98 970 9147
+385 (0)95 905 6729
info@hidden-adriatic.com
www.hidden-adriatic.com
Company No 4873831 Registered at Rijeka Commercial Court
VAT No HR47300376361
Account Number (IBAN) HR4624020061100865586 Erste Bank Rijeka
SWIFT ESBCHR22