Hidden Adriatic collects and processes personal data only to the extent necessary to respond to inquiries, prepare individual offers, arrange and perform travel services, communicate with clients, process payments, issue documents and comply with legal obligations.
Depending on the requested service, the personal data processed may include name and surname, contact details, e-mail address, telephone number, billing details, travel dates, number of travellers, travel preferences, dietary or mobility information relevant to service delivery, passport or identification information where necessary, and other information required to arrange the requested travel service.
The purposes of processing include:
- responding to inquiries;
- preparing travel proposals and offers;
- confirming and performing agreed services;
- communication with the client;
- payment processing and accounting;
- coordination with relevant travel service providers;
- compliance with legal, tax, accounting and regulatory obligations;
- handling complaints, cancellations and refund requests.
The legal basis for processing may include pre-contractual steps, performance of a contract, compliance with legal obligations, legitimate interest and, where required, the client’s consent.
Where necessary for the performance of the agreed service, Hidden Adriatic may share relevant personal data with travel-related service providers, such as accommodation providers, transport providers, guides, restaurants, activity providers, ticket providers, insurance providers, payment processors, accounting service providers or competent authorities.
Hidden Adriatic does not sell personal data.
Clients have rights under applicable data protection law, including the right of access, rectification, erasure, restriction of processing, objection, data portability and the right to lodge a complaint with the competent supervisory authority, where applicable.
For privacy-related requests, clients may contact: info@hidden-adriatic.com
For more detailed information, please see our full Privacy Policy.